FAQS

• • • • • We work to dispatch all orders placed by 3pm on a working day, the following working day.
        • We work to dispatch orders placed over the weekend, the following working day.
        • Every package is sent tracked via courier and we send UK orders over £50 for FREE!
        • All of our packaging is recycled or reused.

For any questions send us a message to customercare@sanchosshop.com

We want you to be completely happy with the products and service that we offer. If you find yourself wishing to return an item,  

please get in contact.

please e-mail: customercare@sanchosshop.com with your:

name
order number
address details

We will then support you with a return or exchange.

All items for return must be unused with all the original tags attached.

Exchange / Refund will be processed after your order is returned to our Exeter Address.

Please note that as a small business, we cannot cover the cost of shipping the return back to the shop.

Please scroll down to read the full returns policy.

Returns on Full Price/ Promotional Purchases

You may return any full price/promotional item(s) within 30 days from the date of purchase (or date of delivery) with the original receipt.  

If you do not have a receipt you will have to contact us with your name and contact details and the day that you expect the purchase to have been made. The manager will then get in touch to process your refund within 5 working days.

If you wish to return any item(s) Outside of the 30 days, your refund will be processed into store credit in the form of a gift card.

For hygiene reasons we cannot accept returns or refunds on any underwear or earrings.

Returns on sale items  

You may return any sale item(s) within 15 days from the date of purchase (or date of delivery) with the original receipt.

If you do not have a receipt, you will have to contact us with your name and contact details and the date you expect the purchase to have been made. The manager will then get in touch with you to process your refund within 5 working days.

If you wish to return any sale item(s) Outside of the 15 days, a refund will be processed into store credit in the form of a gift card.

For hygiene reasons we cannot accept returns or refunds on any underwear or earrings.

Damaged Items

If you wish to return any damaged item(s) then please visit us in store (or contact us via email) and leave your name, contact details and the product(s) with a staff member and we will be in touch with you within 5 working days with what we can offer. This may be to repair the item(s) or offer you store credit in the form of a gift voucher. You might be eligible for a refund or exchange if you contact us within 30 days of making the purchase, depending on the details of the damage. 

We cannot repair or replace any items that you have purchased over 12 months ago.

For any questions send us a message to customercare@sanchosshop.com