Refund policy


Returns & Exchanges*


We want you to be completely happy with the products that we offer. If you find yourself wishing to return an item. 

Our returns portal is open 24/7 you can enter and book your own return via our  RETURNS & EXCHANGE PORTAL 

*hygiene products such as underwear, earrings or facemasks are not returnable. 

Items must be returned to us at: 

Unit 32
39 Marsh Green Road West
Marsh Barton
Exeter
Devon

United Kingdom

EX2 8PN

Return Conditions 

All items for return 

  • must be unused with all the original tags attached.
  • must be returned with their original receipt 
  • must be posted back to our Exeter address (please note we do not provide returns shipping labels)
  • full-priced items: purchased within 30 days 
  • sale or discounted items: purchased within 15 days
  • cannot be hygiene items such as : underwear, tights, earrings or facemasks
  • attached to a valid order number 
  • must be shipped to us within 7 days of booking a return via the returns portal